Contact Us

Please contact us by filling out the form below or emailing support@wildernessroasters.com

You can contact us on our TEXT ONLY line at (408) 728-8972. This line is open between 9 am and 2 pm MST M-F. Except holidays.

Why we don't offer phone support

We do not offer phone support as we believe it wouldn't be possible to provide the same effective assistance over the phone. We offer online support via email at support@wildernessroasters.com or via the form below. Please allow up to 48 business hours to hear from us so our support staff can enjoy their exploring hours too!

We decided to keep our support online for a few reasons: 

  • We can instantly view your data, account activity, system details, and other information immediately so we can troubleshoot more effectively. We can quickly get to the bottom of your questions without putting you on hold.

  • We frequently ask you to send us screenshots and videos to help us see what you’re seeing. We sometimes will send you screenshots and videos to guide you in the right direction. Often this is not possible not possible while customer is on the phone with the customer service rep.

  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions and you have a record to in case you need to be reminded later.

All customer service are real, friendly humans working hard on customer issues.

If you have questions regarding how to Whitelist our emails into your email account click here 

Questions? Fill out the form below. 

Include the following (If applicable):

1) Your Order Number

2) Date of Purchase

3) Item(s) you purchased

Due to the nature of coffee and freshness we cannot accept returns. Looking to return or exchange your product? Are you within the 30 day money back guarantee window? If not we cannot make any exceptions. Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email support@wildernessroasters.com and or fill out the form below.