Subscription Information

FREE TRIAL SAMPE PACK

Cancel anytime before coffee order has processed. If you do not cancel before your 14 day trial is up, your trial will auto-renew to (2) 12oz bags of our rotating subscription for $44.95/ month ($1.50 per day). Please see this product. Orders begin processing 2 business days before your subscription auto renews.

 

FIRST MONTH FREE -- MINIMUM SUBSCRIPTION ORDER POLICY

Customer agrees to pay 3 months minimum in the event that they receive their first month of any subscription free. In the event you choose to cancel after you receive your free coffee, you are required to pay a cancelation fee equal to the amount of free coffee you received. Why? We cannot send free coffee and sustain a business and once you place an order we sign a contract with the farmers to buy your coffee in advance for 3 months as a way to guarantee prices and income for the farmer families.

 

PREPAID SUBSCRIPTIONS

Cancel anytime before coffee order has processed. Orders begin processing 2 business days before your subscription auto renews.

 

MONTH TO MONTH SUBSCRIPTION (WITHOUT FIRST MONTH FREE)

Cancel anytime before coffee order has processed. Orders begin processing 2 business days before your subscription auto renews.

 

SUBSCRIPTION UPDATES
All requests for cancellations, change of address, or any deviation from a regular order must be made within 2 business days of the subscription order(s) going through. We require 2 business days as a way for us to ensure your order gets updated. If you cancel/request changes less than 2 days before your order is auto-billed we are unable to process those updates. We cannot put our sourcing, roasting, pick-up, drop-off, bagging, labeling, fulfilling, or shipping on hold for one customer. We thank you for recognizing all the steps it takes to get your coffee from sustainable farms to your table. The more time you give us the better. This allows our operations to run smoothly and allows you the best quality coffee on the planet. If your order bills on a weekend or nationally recognized holiday please take this into account. Cutoff time for Weekend auto renew is Wednesday at 11:59 PM PST.

 

CANCELLATION & RETURN POLICY

We handle each return case-by-case with the goal of making our customers happy and treat the farmers we purchase fairly.



COFFEE RETURNS
We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you’re not sipping with a smile, please contact us for a replacement bag within 30 days of your order date.

 

ONLINE ORDER ISSUES
Entered the wrong address, email, or other info? We are happy to cover the cost of replacing the product, but ask you to cover the shipping cost of the replacement package.