Subscription Information

SUBSCRIPTION INQUIRIES

Please email us at support@wildernessroasters.com with all questions, concerns and cancelation requests.

 

SUBSCRIPTION SHIPPING

We charge shipping for all subscriptions under $69.

 

FREE TRIAL SAMPE PACK 

Cancel anytime before coffee order has processed. If you do not cancel before your 14 day trial is up, your trial will auto-renew to (2) 12oz bags of our rotating subscription for $44.95/ month ($1.50 per day). Please see this product. Billed every 4 weeks until you cancel or request to cancel.

 

FIRST 7 DAYS FREE PROMOTION

You will receive your first 7 days of coffee for free. This is a subscription product. You may cancel at any time! (Even right after you place your order). However, you must cancel before your order has processed. This product will auto renew in 7 days to a rotating subscription for one person (See product here). Billed every 6 weeks until you cancel or request to cancel.

 

FIRST MONTH FREE -- MINIMUM SUBSCRIPTION ORDER POLICY

This is a 3 month subscription. Customer agrees to pay 3 months minimum in the event that they receive their first month of any subscription free. In the event you choose to cancel after you receive your free coffee, you are required to pay a cancelation fee equal to the amount of free coffee you received. Why? We cannot send free coffee and sustain a business and once you place an order we sign a contract with the farmers to buy your coffee in advance for 3 months as a way to guarantee prices and income for the farmer families.

 

PREPAID SUBSCRIPTIONS

Cancel anytime before coffee order has processed.

 

MONTH TO MONTH SUBSCRIPTION (WITHOUT FIRST MONTH FREE)

Cancel anytime before coffee order has processed.

 

SUBSCRIPTION UPDATES
All requests for cancellations, change of address, or any deviation from a regular order must be made within 1 business day of the subscription order(s) going through. We require 1 business day as a way for us to ensure your order gets updated. We cannot put our sourcing, roasting, pick-up, drop-off, bagging, labeling, fulfilling, or shipping on hold for one customer. We thank you for recognizing all the steps it takes to get your coffee from sustainable farms to your table. The more time you give us the better. This allows our operations to run smoothly and allows you the best quality coffee on the planet. If your order bills on a weekend or nationally recognized holiday please take this into account. Cutoff time for Weekend auto renew is Wednesday at 11:59 PM PST.

 

CANCELLATION & RETURN POLICY

We handle each return case-by-case with the goal of making our customers happy and treat the farmers we purchase fairly.



COFFEE RETURNS 
We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you’re not sipping with a smile, please contact us for a replacement bag within 30 days of your order date.

 

ONLINE ORDER ISSUES
Entered the wrong address, email, or other info? We are happy to cover the cost of replacing the product, but ask you to cover the shipping cost of the replacement package.

 

NOTIFICATIONS
Wilderness Coffee does not send notifications before customer is billed. To see when you will be charged next you can login to you account by clicking the profile button at the top of the website.